FAQ

Welcome to the norasale.com Help Center. Here you’ll find quick answers to our most common customer inquiries. If you need further assistance, our support team is always ready to help.

1. Ordering & Account

Q: How do I place an order on norasale.com?

A: Browse our collection, select your desired size/color, and click Add to Cart. When you're ready, click on your cart and proceed to Checkout. Follow the on-screen prompts to enter your shipping details and complete your payment.

Q: Can I modify or cancel my order after placing it?

A: We process orders rapidly upon receipt. Order cancellations or modifications (such as updating shipping addresses) are accepted within 3 hours of placing your order or before it has been shipped. Please email support@norasale.com immediately with your order number to request a change. Once an order is processed or shipped, it cannot be canceled.

Q: Do I need an account to place an order?

A: No, you can check out as a guest. However, creating an account allows you to track orders faster, save shipping preferences, and view your purchase history.

2. Shipping & Delivery

Q: Which countries do you ship to?

A: We currently ship to all addresses within the United States (including all 50 states and territories) and European Union countries.

Q: How much does shipping cost?

• Orders under $69.99 USD: Standard flat-rate shipping is $7.98 USD.

• Orders $69.99 USD and over: FREE Shipping.

Q: How long will it take for my order to arrive?

• Processing Time: 1–3 business days (order verification, packing, and dispatch).

• Transit Time: 7–15 business days via FedEx, UPS, or USPS.

• Total Estimated Delivery Window: 10–20 business days.

Q: How do I track my package?

A: As soon as your order is shipped, you will receive a confirmation email containing your official tracking number and carrier details. Please allow 1–3 business days for tracking updates to populate.

3. Payment & Taxes

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) and certified secure third-party payment gateways. All transaction details are encrypted for complete security.

Q: Will I be charged extra sales tax or customs duties?

A: No. All listed product prices are tax-inclusive and duty-free at checkout. You will not be hit with unexpected sales tax fees or unexpected import duties upon delivery.

4. Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return window starting from the date your package arrives. Items must be unworn, unwashed, in their original condition with tags attached, and in their original packaging.

Q: Are there any return fees?

• Customers are responsible for return shipping fees.

• A standard 5% restocking fee of the product purchase price is applied to processed returns.

Q: Do you offer exchanges?

A: We currently do not accept direct exchange requests. If you require a different size or product, please return your original item for a refund and place a new order.

Q: How long does a refund take to process?

A: Once your return package is delivered to our inspection center, we evaluate the items within 3 business days. Once approved, your refund will be processed back to your original payment method within 7 business days.

5. Customer Service & Support

Q: What should I do if I receive a damaged or incorrect item?

A: Please inspect your package upon receipt. If an item is defective, damaged, or missing, contact us within 24 hours at support@norasale.com with your order number and clear photos/videos of the issue so we can resolve it immediately.

Q: How can I contact customer support?

• Email: support@norasale.com

• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)